Booking Conditions 

For BLUEWATER ELITE SWIM TRAINING CENTRE SL and BEST CENTRE SPORT AND TRAVEL SL   

By paying your deposit, you confirm that you have read and accepted the following Booking Conditions on behalf of yourself and all members of your party. 

All bookings are made with either Best Centre Sport and Travel S.L. (CIF: B-57904641, Calle Roada 35, 07638 Colonia Sant Jordi) or Blue Water Elite Swim Training Centre S.L. (CIF: B-57567448, Calle Roada 35, 07638 Colonia Sant Jordi), depending on the type of booking you have made. 

The term “client” refers to you, the booking party leader, as well as all members of your group.

1. Making a Booking

Bookings are made by email to ensure that training facilities, accommodation, and transport (if required) are available on your chosen dates.
A binding contract will come into effect once your deposit has been received into our bank account.

2. Deposits & Payment of Balance

• A non-refundable deposit is required to confirm your booking. 

• The balance of the camp cost must be paid no later than 45 days before your arrival date. 

• If the balance has not been received by this deadline, we reserve the right to cancel your booking and retain the deposit. 

• For bookings made within 6 weeks of arrival, full payment is required at the time of booking. 

• Accepted payment methods will be confirmed at the time of booking. 

3. Changes by You

If you wish to amend a confirmed booking, any change will be subject to availability and may incur additional costs. 

• Changes made within 6 weeks of arrival will be treated as a cancellation of the original booking and may be charged up to 100% of the camp cost. 

• Lane, gym or training session cancellations made within 12 weeks of the camp start date are non-refundable. 

• All amendments must be confirmed in writing. 

• No refunds will be made for unused accommodation or services due to voluntary changes during the stay. 

 4. Cancellation by You

Cancellations must be made in writing by the booking party leader. The following charges apply: 

 If cancellation is due to illness or unavoidable causes, please claim through your travel insurance policy. 

5. Travel Insurance

It is a requirement that all members of your party hold comprehensive travel insurance at the time of booking. 

• Your policy should cover: medical costs, cancellation, personal liability, and Covid-19 (inability to travel, quarantine, or extended stay). 

• We do not check insurance policies, and it is your responsibility to ensure cover is adequate. 

• In the absence of valid insurance, you will be responsible for any costs incurred. 

6. Alterations by Us

While we aim to provide all camps as confirmed, occasionally changes are necessary. 

• Minor changes will be communicated as early as possible. 

• Major changes (e.g. significant downgrade in accommodation or unavailable training facilities) give you the right to:
  a) accept the revised arrangements,
  b) cancel with a full refund, or
  c) accept an alternative camp, if offered. 

If you cancel due to a major change, compensation will be paid as follows: 

Important: Compensation is not payable in cases of Force Majeure (see Clause 7). 

7. Force Majeure

We cannot accept liability or pay compensation where a camp is affected by events beyond our control, including (but not limited to): war, terrorism, civil unrest, strikes, natural disasters, fire, epidemics/pandemics, adverse weather, government restrictions, or technical issues with transport. 

8. Cancellation by Us

We reserve the right to cancel your camp in any circumstances. 

• We will not cancel within 8 weeks of arrival unless due to Force Majeure or non-payment by you. 

• If cancellation occurs, you may choose between:
  a) an alternative camp of comparable standard, or
  b) a full refund of monies paid. 

9. Our Responsibility

We accept responsibility for providing the camp arrangements confirmed in your booking and ensuring services meet a reasonable standard. 

• We carefully select reputable suppliers and ensure compliance with local and national laws. 

• We cannot accept liability for illness, injury, or death unless caused by proven negligence of our employees. 

• We do not accept responsibility for incidents arising from activities outside the booked camp arrangements. 

10. Your Responsibility

• You must arrive in good time for all travel and training sessions. Missed transport or sessions due to late arrival are your responsibility. 

• Any extra costs incurred due to missed flights or connections will be payable by you. 

• You and your party are expected to conduct yourselves responsibly and respectfully. Breach of conduct may result in termination of your camp without refund. 

11. Price Guarantee

Prices may be adjusted only for: 

• Government action, 

• Currency fluctuations, 

• Fuel costs (e.g. heating the pool). 

We will absorb increases up to 2% of the camp price. Increases over 10% entitle you to cancel with a full refund. 

12. Website & Descriptions

All descriptions are made in good faith. Facilities may occasionally be unavailable due to maintenance, weather, or local regulations. We will make reasonable efforts to provide alternatives where possible. 

13. Flights

We are not a flight agency and do not organise flights. You are responsible for booking and managing your own flights.
Delays or cancellations to flights are not our responsibility and should be covered by your travel insurance.

14. Complaints & Dispute Resolution

If problems occur during your camp, report them immediately to the hotel manager or us to allow resolution.
If unresolved, you must notify us in writing within 30 days of your return.
Disputes not settled amicably may, at your choice, be referred to independent arbitration. 

15. Indemnity

You are responsible for the proper conduct of your party. Any damage to accommodation, facilities, or transport, or disruption caused by misconduct, will result in liability for all costs, including legal expenses. 

16. Passports, Visas & Health

It is your responsibility to ensure you and your party have all required passports, visas, vaccinations, and health documents. All costs in obtaining these are borne by you. 

17. Travel Advice

Please check your government’s latest travel advice before travelling to Spain and the Balearic Islands. 

18. Data Protection

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). 

• Data will be used only for the purpose of your booking and may be shared with suppliers and authorities as required by law. 

• You have the right to access, rectify, or request erasure of your data. Requests must be made in writing to:
  Best Centre Sport and Travel S.L., Calle Roada 35, 07638 Colonia Sant Jordi. 

• We may use your data to inform you of future offers unless you request otherwise. 

19. Jurisdiction

This contract is governed by Spanish law, and disputes shall fall under the exclusive jurisdiction of the Courts of Palma de Mallorca, unless otherwise agreed in writing. 

20. Sporting Events

If your booking relates to a sporting event organised by BEST CENTRE SPORT AND TRAVEL SL or BLUEWATER ELITE SWIM TRAINING CENTRE SL and the event is cancelled for any reason, we cannot be held responsible for monetary loss, inconvenience, or other consequences.